Frequently asked questions

What is an agency ad account?
An agency ad account is an advertising account provided through an established agency's business structure (for example a Meta Business Manager or a Google MCC). Because it runs on trusted, verified infrastructure, it typically offers higher spend limits and more stable delivery than a self-registered account.
Which platforms do you support?
We provide agency ad accounts for Facebook (Meta), Google Ads and TikTok.
Why use an agency account instead of a self-registered one?
Agency accounts run on official, licensed infrastructure, which means fewer unexpected restrictions, higher spend limits and a smoother path to scaling campaigns without interruptions.
How fast is delivery?
Accounts are business-ready and delivered fast so you can start or resume campaigns with minimal downtime.
Do you provide support?
Yes — we offer 24/7 support to help with setup, access and any issues that come up while you run campaigns.
Are the accounts official and compliant?
Yes. We work with official providers on licensed infrastructure, so accounts are stable and set up to comply with each platform's requirements.
Can I scale my ad spend?
Agency accounts are designed for scale — they support higher spend limits so you can grow budgets as campaigns perform.
What is your refund policy?
Refund terms are described on our Refund Policy page. If something isn't right, contact support and we'll help resolve it.
Frequently asked questions | Tessera